Palestine Posters Refund Policy

What Is Your Return Policy And Quality Guarantee?

If you’re not satisfied with the quality of the products, get in touch within 15 days after receipt and we’ll do everything we can to make it right. 

Please do attach any supporting photos or attachments relevant to your claim and order number. 

  • Pictures of the damaged order (both the product and the packaging) [MANDATORY]

Once your report is verified, we will respond to you by email and reorder for you at no extra cost or offer a full refund.

 

 

Color Consistency

We use the same print machines, paper types and work processes at our print partners to minimize colour variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the colour, consistency and final result: machine type, machine settings, paper types, humidity in the room, when the machine was last cleaned, just to mention a few examples. Colour variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

 

 

Defective or Damaged Products

If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products or lack of quality of the delivered product not caused by lack of quality of the content you provided. Should you want to submit a new order, we will cover the costs of the new order. 

  • Pictures of the damaged order (both the product and the packaging) [MANDATORY]

 

 

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our print partner and destroyed. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

 

Unclaimed

Shipments that go unclaimed are returned to our print partner and destroyed. Should you want to submit a new order, you will be liable for the costs of the new order.

 

 

Returned by Customer

We currently do not support returns or replacements. Should you want to submit a new order, you will be liable for the costs of the new order. Make sure you buy the poster you like. 

 

 

What If An Order Is Lost In The Mail?

For packages lost in transit, we will offer a full refund of the lost order so that you can cover the costs of reprinting and shipping a replacement order with those funds. 

Note - Please note that we won't be placing a reprint on your behalf automatically unless you tell us to do so.

Before you place a reorder, you would need to confirm first that the shipping address was correct. For the order to be considered lost, we might first need to confirm this with the shipping provider.

Important -  If the tracking information states that an order was delivered and signed for but you haven't received it, we won't be responsible to reship that order, and any replacements would be at your expense.